Supervisor

Supervisor Responsibilities for Verification Task

1. Monitoring and Managing Ride Verification

   • Inactive Rides Tracking:

     • Regularly review ride schedules to identify rides under maintenance or otherwise inactive. Ensure such rides are excluded from verification workflows and must be conducted when on a day when ride is active.

   • Avoid Overloading Bandwidth:

     • Assign verification tasks across different parks when handling multiple rides in a day to prevent bandwidth and cloud storage issues on the Dragonfruit platform.

2. Quality Assurance

   • Deviation Handling:

     • Cross-check verification reports for accuracy. If intervals between actual and estimated wait times exceed two deviations, report the issue to the upper management and initiate re-recording of the ride.

     • Recalibrate rides only if deviations are confirmed to result from issues in the recording or estimation process. Prepare and send calibration reports to the customer when necessary.

   • Data Point Verification:

     • Ensure that each verification report includes at least 14 data points, capturing accurate entry and exit/load times. If this criterion is not met, direct employees to revisit the verification process.

3. Tracking Efficiency and Productivity

   • Regularly compare verification data points with the estimation task reports to validate consistency.

   • Use random checks to assess whether employees are adhering to the prescribed verification process, ensuring both accuracy and efficiency.

   • Provide feedback and training as needed to maintain high performance levels.

4. Reporting and Documentation

   • Prepare a consolidated report summarizing the results of the verification process, highlighting any deviations, recalibrations, or unresolved issues.

   • Document discrepancies and communicate with customers promptly, providing screenshots and detailed explanations when required.

   • Track and log all verification tasks in the internal system to maintain transparency and accountability.

5. Coordination and Communication

   • Collaborate with the Estimation task team to address any gaps or inconsistencies in data.

   • Ensure clear communication with employees about task priorities, guidelines, and deadlines.

   • Escalate unresolved technical or procedural issues to upper management or the Dragonfruit support team as necessary through "SeaWorld Wait Times" Google chat channel.