Disable Code

Procedure for Handling Employee Presence Alerts

When an alert is triggered due to the presence of an employee at a GAP store, follow these steps to archive and prevent repeated alerts:

1. Archive the Alert:

   • Confirm that the individual is an employee based on the established identification guidelines.

   • Archive the alert in the system to mark it as resolved.

2. Enter a Disable Code:

   • After archiving, navigate to the ‘Code Entry’ tab to enter a disable code.

   • Entering a disable code will snooze the alarm for approximately 2 hours, preventing repeated alerts from that store or camera.

3. Format for Disable Code:

   • Standard Format: GD<store number>.

   • Remove Leading Zeros: When entering the store number, discard any leading zeros.

     • For example, if the store number is 001234, enter it as 1234. Thus, the disable code would be GD1234.

4. Exception to Leading Zeros:

   • If a store ID has fewer than 4 digits, add a zero to make it 4 digits.

   • For instance, for store 713, enter the disable code as GD0713.

Important: Only use the disable code for alerts triggered by an employee's presence. Do not use it for UAD (Unassisted Delivery Drivers), non-person events, or any other type of alert.