Screener+

The Screener+ Task is a critical component of OMS’s monitoring services, designed to ensure client security and immediate threat response by managing and verifying alert notifications in real-time. This task requires executives to proactively monitor alerts from security camera feeds and determine whether these alerts signal genuine issues or if they are false alarms. Through meticulous review, executives help clients quickly identify risks while avoiding unnecessary escalations.

Executives access and perform the Screener+ Task on the Dragonfruit AI platform, where they can monitor alerts across a specific organization’s locations. Each client—Morningstar, Nirvana, and GAP—has distinct requirements for alert management, making it essential for executives to understand the unique focus and conditions of each organization. Morningstar requires vigilance for any signs of smoke or fire, while Nirvana and GAP expect alerts to be raised only if there is evidence of a potential burglary. By understanding these differences, executives can tailor their approach to each alert and accurately assess which notifications require escalation.

A key aspect of the Screener+ Task is the rapid review and response process. Each alert arrives with a video clip captured by the corresponding security camera, allowing executives to observe the incident or situation that prompted the alert. This footage serves as the basis for a decision to either raise an alert for escalation if an issue is identified or archive it if the situation does not require further action. Executives are trained to analyze these video clips with precision, cross-referencing against guidelines and criteria specific to each client’s security requirements. This careful decision-making helps maintain efficiency while ensuring that only necessary alerts are raised.

The goal of the Screener+ Task is to support clients by providing an accurate, responsive alert management process. Executives play a vital role in securing Morningstar, Nirvana, and GAP by addressing security threats promptly and keeping a clear record of alerts. The task not only supports immediate action but also contributes to ongoing analysis, helping clients understand potential trends or recurring security issues that may need attention.

The following steps outline the Screener+ procedure, designed to ensure consistency, accuracy, and timely action on all alert notifications. Each step—from logging in to the Dragonfruit AI platform to reviewing and responding to alerts—is crucial in safeguarding our clients’ assets and ensuring that potential threats are handled with the utmost care and professionalism.