Scan Audit

The Scan Audit task is a critical task of quality control for Omshakthi Monitoring Services (OMS). This process involves verifying the accuracy of item scanning within retail transactions to ensure that each scanned item matches the listed record and that no items are missed or inaccurately recorded. Using detailed transaction documents and camera feeds, executives cross-check each transaction against a master list, which includes the transaction ID, item names, and counts, and document any discrepancies.

By conducting Scan Audits, OMS ensures that clients maintain high standards in transaction accuracy, minimizing potential losses due to scanning errors. The procedure also requires executives to enter their findings in a dedicated tracking sheet, enabling clear documentation and trend analysis for ongoing quality improvements. This meticulous process not only supports store compliance but also helps identify areas for improvement in transaction accuracy.

The Scan Audit task at OMS specifically serves Heinen’s and Smart & Final stores, where transaction accuracy and seamless customer experiences are top priorities. By auditing these stores, OMS executives play a crucial role in upholding high standards for item scanning consistency and reducing potential discrepancies in transactions. Each store has unique guidelines, such as specific items to be omitted from audits, ensuring the process is tailored to each client’s operational needs. Through diligent verification for Heinen's and Smart & Final, the Scan Audit task supports these stores in delivering reliable, efficient, and accurate service to their customers.