Supervisor

Supervisor Responsibilities for GAP Calls Task

The GAP Calls task involves assisting engineering teams during camera installation calls with the customer. Supervisors are responsible for scheduling, tracking, and ensuring smooth execution of these calls.

Below are the detailed responsibilities:

1. Scheduling and Communication

   • Receive Call Details:

     • Obtain GAP call schedules from the customer, ensuring all details (store number, time, and Zoom link) are accurate.

   • Inform Executives:

     • Communicate the call schedules to the assigned executives.

     • Convert the scheduled time to IST (Indian Standard Time) to avoid confusion.

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1. Call Tracking and Follow-Up

   • Postponed Calls:

     • Maintain a log of any postponed calls, including the new schedule provided by the customer.

     • Ensure that postponed calls are rescheduled and followed up for completion.

   • Avoiding Overlaps:

     • If two calls are scheduled simultaneously, delegate one to another executive to ensure no call is missed and workflow remains smooth.

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1. Conflict Resolution and Escalation

   • Resource Management:

     • Monitor executive availability to handle multiple calls efficiently.

     • Reassign tasks if an executive is unavailable or overbooked.

   • Escalation:

     • If issues arise during calls, provide immediate support or escalate the matter to the appropriate customer contact or upper management.

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1. Reporting and Updates

   • Call Logs:

     • Keep detailed records of all calls, including date, time, participants, and outcomes.

   • Summary Report:

     • Prepare a weekly summary report for upper management, highlighting completed calls, postponed calls, and any challenges faced.

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Key Deliverables

• Ensure all GAP calls are attended as per the customer-provided schedule.

• Maintain accurate records of scheduled, completed, and postponed calls.

• Facilitate smooth call workflows by resolving scheduling conflicts and supporting executives as needed.

By efficiently managing schedules, tracking progress, and resolving conflicts, the supervisor ensures the seamless execution of GAP calls.