Supervisor

Supervisor Responsibilities for Missed Scan Audit Task

1. Transaction Management

   • Master Document Integrity: Ensure employees copy transactions from the master document to new documents without altering or affecting the master document.

   • Sequential Processing: Verify that employees handle transactions in sequential order and do not skip any for any reason.

2. End-of-Day Review

   • Cross-Verification: Cross-check transactions, specifically "Item Not Scanned" and "Item in List Not Scanned" entries, to ensure accuracy.

   • Blank Space Elimination: Confirm that no blank spaces are left in the tracking sheet and all required options are selected to avoid impacting the final graph.

3. Weekly and Daily Reporting

   • Weekly Summary Graphs: Create detailed summary graphs based on missed scan audits for customer meetings, highlighting trends and insights.

   • Investigation Report: Use the DF template to prepare an investigation report summarizing the number of transactions reviewed, supported by video references.

   • Remarks Column Completion: Ensure that employees complete the remarks column for all "Item Missed" transactions, simplifying report creation.

4. Efficiency Monitoring

   • Employee Efficiency: Maintain an average productivity rate of 15 transactions per hour for each employee. If the rate drops, discuss with employees to address issues.

   • Time Tracking: Compare time taken for tasks as reported in the daily work updates document with time entries in the tracking sheets. Update this information in the daily work updates scan audit sheet.

5. Video Error Escalation

   • Error Reporting: Identify and escalate any video errors to upper management and inform the customer via the "DF labeling" Google channel. Tag responsible personnel (Mr. Abhiroop and Mr. Shivang Agarwal) for timely resolution.

6. Daily Documentation

   • Work Updates: Update the missed scan daily work updates document accurately and consistently at the end of each day.