Performing the task
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Begin by logging into the Dragonfruit AI platform and selecting the park for which you will be estimating wait times. The parks are identified by specific codes like APO, SWO, BGT, and others, which correspond to various Seaworld locations.
After selecting the park, filter the rides that require estimation. Take note of all the available rides for that park and verify the number of operational cameras for each ride. Each ride may have multiple camera feeds, usually positioned at the entry, exit, and load zones (waiting areas). These camera feeds provide live video of the crowd.
Before proceeding, ensure that the cameras for each ride are functioning correctly. Any issues with the camera feeds should be reported immediately to ensure accurate estimations.
Once you have filtered the rides and confirmed camera availability, the next step is to observe the live camera feeds. Carefully review the video to assess the number of people waiting in the queue for each ride.
Every ride has been pre-calibrated, with specific guidelines that dictate how to interpret the crowd size and estimate the corresponding wait time. The calibration documents for each ride are attached to the manual and must be studied by each executive to understand these guidelines. This ensures consistency in the wait time estimation process across all rides.
The calibrated documents can be found here
Below each camera feed, there are three insight panels that display additional metrics:
Number of People Entering: Detected by the camera system, showing the count of visitors entering the ride queue.
Maximum Occupancy: The maximum number of people the ride can accommodate at any given time.
Average Visit Duration: The average time visitors spend on the ride, from waiting in line to completion.
These insights are crucial for making an accurate estimation, especially when the camera feed is unclear or difficult to interpret due to lighting or crowd movement.
After assessing the crowd size using the camera feed and insight panels, estimate the wait time for the ride. Wait times are categorized in increments of 5 minutes, ranging from 5 to 40 minutes.
To update the wait time, scroll to the area below the insights panel labeled "Wait Times". Override the pre-set wait time by entering the new time you have calculated based on your assessment. This ensures that the park visitors receive the most accurate and up-to-date information.
After updating the wait time in the platform, you must also log this information in the internal tracking system. An Excel sheet will be provided for this purpose, where executives are required to update the calculated wait times for each ride.
This Excel sheet serves as a backup and audit log, ensuring that there is a documented history of wait times for analysis and reporting purposes. Be diligent in recording the exact times to maintain accuracy and accountability.
The estimation task must be performed every 15 minutes for all rides that are active in the park. Executives are required to update the wait times at these intervals to ensure that the information remains current for park visitors. This involves reviewing the camera feeds, calculating new wait times, and updating the internal tracking sheet within each 15-minute window.