Supervisor responsibilities

General Supervisor Responsibilities

Supervisors play a key role in ensuring seamless communication, tracking daily progress, and maintaining professionalism in interactions with clients and team members.

Below are the general responsibilities that apply across all verticals:

1. Reporting and Communication

• Daily Work Summary:

  • Create a consolidated summary of work completed by all verticals (e.g., Estimation, Scan Audit, Verification) and upload to the designated WhatsApp group and google sheets at the end of each day.

  • Include key highlights, such as completed tasks, pending items, and any escalations.

• Customer Communication:

  • When customers raise issues or queries in the WhatsApp group, ensure the vertical lead responsible for the task promptly replies.

  • Maintain a high standard of English in all written communications to ensure clarity and professionalism.

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2. Monitoring Daily Work Updates

• Tracking Employee Updates:

  • Check that all employees’ daily work updates are entered in the tracking sheet accurately and in the correct format.

  • Verify that the time taken for each task is recorded and matches the expected time intervals.

  • Address any discrepancies with employees to maintain accuracy in reporting.