Performing the task

Step 1 : Email Monitoring

• Review incoming emails for notifications with the subject format:

  • FIRING (Raised issue): e.g., FIRING || Macritchie (1675) || HB MountainView RV-02

  • RESOLVED (Issue resolved): e.g., RESOLVED || Macritchie (1675) || HB MountainView RV-02

Step 2 : Identify the Issue

• Note the type of issue (e.g., Camera Down, NAS Down, etc.).

• Note the client name and location provided in the email subject.

Step 3: Check Asana for Existing Tickets

• Open Asana and paste the subject line (e.g., FIRING || Macritchie (1675) || HB MountainView RV-02) into the search bar.

• Locate the corresponding ticket:

  • The ticket must be in an Active/Ongoing state.

  • If no matching ticket exists, create a new one.

Step 4 : Document in Asana

• Add the email details as a comment on the ticket. Include:

  • The subject line (e.g., FIRING || Macritchie (1675) || HB MountainView RV-02).

  • The time the email was received.

  • Relevant details from the email.

Step 4 : Create a New Ticket (if needed)

• If no ticket exists for the issue:

  • Create a new ticket with the client name and location (e.g., Macritchie (1675) || HB MountainView RV-02).

  • Paste the subject line and details from the email as a comment.

Step 5 : Consecutive Emails

• Follow the same steps for RESOLVED or any consecutive emails, updating the ticket where the issue was initially documented.

• Add the resolution details, time, and any additional information from the email.

Internal Documentation

• Ensure the sheet is consistently updated to track the progress and resolution of issues.

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Important Notes:

• Ensure all FIRING and RESOLVED tickets are properly linked to the correct Asana task.

• Avoid duplication of tickets in Asana by thoroughly searching before creating new ones.

• Timely documentation is crucial for effective monitoring and reporting.